Runs the floor, not the books
A manager keeps the work moving and the team organised — the full operation, minus the finances.
Operations + teamWhy this role exists
As an agency grows, the owner can't be in every detail. The Manager is the operational right hand: they run production, clients, sales and the team, so the owner can step back from the day-to-day.
The one thing they don't touch is the money. Finance stays with the owner (and the accountant), so operational leadership and the books are cleanly separated.
What they run
All operations
Production, clients, posting and approvals across the team they oversee.
Team management
Add and organise the people who report to them.
Sales pipeline
Track leads and deals through every stage.
Approvals
Sign off on work before it goes to the client.
What stays out of reach
In practice
An operations lead or studio manager. They keep delivery on track and the team coordinated, while the owner keeps an eye on the finances.
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