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Data Deletion

Last updated: 28 May 2026 · Effective: 28 May 2026

You can have your Cadenus account and all personal data associated with it permanently deleted at any time. This page explains how to request deletion, how to revoke access to linked accounts such as Instagram, and what happens to your data afterwards. Cadenus is operated by GTW Scaling Solutions S.R.L.

1. How to delete your data

You can delete your account in two ways.

In the app (fastest)

  • Sign in at app.cadenus.io, open Settings, and under Danger zone choose Delete account and type DELETE to confirm. Deletion takes effect immediately.

By email

Email: contact@cadenus.io

Subject: Data Deletion Request

Please send it from the email address linked to your account, and include the name of your workspace if you know it.

Deleting permanently removes your account, profile and personal data, and revokes connected integrations. If you are the sole owner of a workspace, it also deletes the workspace and all its content and cancels its subscription. We complete email requests within the time limits required by the GDPR — within one month, and in any case without undue delay.

2. Revoke access to a linked Instagram or social account

If you only want to revoke Cadenus's access to a connected account (such as Instagram, Facebook, TikTok or YouTube) without deleting your whole Cadenus account, you can do either of the following.

Ask us to disconnect it

  • Email contact@cadenus.io and tell us which account to disconnect. We immediately stop accessing it and delete the stored access tokens.

Remove access directly from the provider

  • Instagram — open the app → Settings → Apps and websites (or instagram.com/accounts/manage_access), select Cadenus and choose Remove.
  • Facebook — go to Settings → Business Integrations, select Cadenus and choose Remove.

Removing access revokes the permissions you granted. Any access tokens we hold for that account become invalid and are deleted from our systems.

3. What gets deleted

  • Your account and profile details (name, email, role).
  • Authentication tokens and any tokens for connected third-party accounts.
  • Workspace content you own — clients, posts, schedules, tasks, notes and uploaded media — subject to the retention exceptions below.

We do not retain content from your connected social accounts after access is revoked; Cadenus only ever accessed that data to perform the actions you requested.

4. What we may retain

We may keep a limited set of records where the law requires it — for example invoicing and accounting data we must keep for tax purposes, or information needed to resolve disputes or meet legal obligations. Such records are kept only for as long as required and are then deleted or anonymised.

5. Timeframe

We action deletion requests promptly and complete them within 30 days, usually much sooner. Backups that may still contain your data are rotated and overwritten on a regular cycle, after which no copies remain.

6. Contact

For anything related to deleting your data, contact GTW Scaling Solutions S.R.L. at contact@cadenus.io. See also our Privacy Policy for the full picture of how we handle personal data and your rights under the GDPR.